Policies
Refund Policy
Canceled appointments
1. Canceled appointment up to 2 hours before the appointment time will result in a full refund.
Please cancel the appointment via the link sent with the appointment confirmation in the e-mail and text message. Refund will be issued automatically and will reflect on your bank statement within a few business days.
2. Canceled appointments under 2 hours before the appointment or no shows will incur a penalty.
In-Clinic and virtual visits: $25 penalty
Please e-mail support@rumehealth.com to request a refund. Refunds will be issued by our customer service team within 3 business days.
IV Drip Therapy
Sameday Health has a strict no-refund policy for IV Drip Therapy appointments cancelled less than 4 hours in advance. If you are running late to your appointment, you must call in advance and give an estimated time of arrival. If you cancel the appointment more than 4 hours in advance, you will receive a full refund. If you cannot attend your appointment and do not give notice of your cancellation at least 4 hours prior to your scheduled appointment, you will not be refunded. If you electively choose to end an IV infusion early due to factors outside of Sameday Health’s control (e.g., IV infusing slowly, you have a commitment elsewhere, you change your mind, etc.) you will not be refunded.
Cancelled Appointments
Appointments cancelled 4 hours before the appointment will be fully refunded.
Appointments cancelled less than 4 hours before the appointment will not be refunded.
Appointments
No-Call-No-Shows will not be refunded for missing their appointment time.
If you are running late for your appointment, we kindly request that you call Customer Support at 855-932-7263 (SAME) to provide an estimated time of arrival.
Clients that elect to end the IV Drip Therapy appointment early or that decide they do not want the appointment at the clinic will not be refunded.
Late results
The Sameday Health Team and our partner laboratories work diligently to process every test in a timely manner and deliver on our promised turnaround times, but unexpected logistics issues can occasionally delay test results. The below policy outlines the levels of refunds you are entitled to should your test result be delayed.
PCR Test Priority Self Payer
1. If the results are late by 6 hours or less, you are eligible for a 30% refund.
2. If the results are late from 6 to 12 hours, you are eligible for a 50% refund.
3. If the results are more than 12 hours late, you are eligible for a full refund.
PCR Test Priority Insurance
1. If the results are late by 6 hours or less, you are eligible for a 30% refund.
2. If the results are late from 6 to 12 hours, you are eligible for a 50% refund.
3. If the results are more than 12 hours late, you are eligible for a full refund.
Rapid PCR Test
1. If the results are late by 1 hour or more, you are eligible for a 50% refund.
2. If the results are late by 2 hours or more, you are eligible for a full refund.
Antigen Test
1. If the results are late by 1 hour or more, you are eligible for a 50% refund.
2. If the results are late by 2 hours or more, you are eligible for a full refund.
Antibody Test
1. If the results are late by 1 hour or more, you are eligible for a 50% refund.
2. If the results are late by 2 hours or more, you are eligible for a full refund.
STD Testing
1. If the results are late by 12 hours or less, you are eligible for a 30% refund.
2. If the results are late from 12 to 24 hours, you are eligible for a 50% refund.
3. If the results are more than 24 hours late, you are eligible for a full refund.
Force Majeure
This refund policy does not apply if results are delayed due to forces of nature including earthquakes, hurricanes, tornadoes, landslides, hazardous winter conditions, floods, and other such events as well as war, political unrest, terrorist attacks, labor strikes, or other events impacting the distribution of the sample to the laboratory.
Requesting a Refund
Reach out to support@rumehealth.com and provide you first and last name, the date and place of your appointment, your date of birth, the email address you signed up with, and the test type you booked.